In a nutshell: people who work in customer relations and are on the receiving of an e-mail or phone call, who are then kind and courteous, deserve a big smooch.
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So a while back, the awesome MommyMelee mentioned something about aromatherapy. Now, me being me, I decided that if a lovely gal like MM likes aromatherapy, then I should go and check it out (an advertiser’s wet dream, I’m sure).
Off I tootled. And, surprisingly, after only a few minutes of swinging from website to website, I found myself in the luxury of some aromatherapy website selling some aromatherapy course.
As it was free, I don’t understand why I didn’t sign up. Something must’ve caught my drawn-to-shiny-or-glossy eyes.
A few weeks passed. Sunday the 6th (0r 13th?) came around and, lo and behold, I decided that I wanted essential oils and a burner.
Though I didn’t actually know what an oil burner was, what one looked like or where I could find one, it seemed to me that it’s the thought that counts.
So I scurried over to google and found myself soon landing on the siee of a UK company called Woodland Herbs.
Now, don’t get me wrong, even though their landing page is fairly attractive, navigating its inner depths was quite a nightmare. And its shopping cart? Don’t even get me started.
And, too, the shipping took longer than something that was sent internationally on the same day.
But anyway. When my order did arrive I ripped open the package and quickly went to use my brand new oil burner with some organic cedar oil (no pesticides for me, yo). Well, cedar oil & water, of course.
So it gets going and I’m all excited. I decide that I want to make my bedroom smell pretty, so I blow out the candle and leave it to cool down so I can transport it upstairs. Naturally, I’m all like ‘heck if I’m gonna wait for this to cool’, and go and make something or do something or play with something*. I can’t remember.
So I come back from what I’m doing and am like, ‘oh crud, did I leave the window open and did rain somehow blow onto the chair?’
Err, no. The burner, which took longer to arrive than some mail from the US and took me 34 minutes to order, had decided to leak. Everywhere. NOT happy.
I punched in my e-mail, pasted in their contact and then, curtly, asked them why the oil burner which I’d only used ONCE had started to leak.
The response I’ve received, quite frankly, makes all the waiting and hassle worth it.
First, the man who shot me an e-mail back made it his first priority to talk with the supplier to work out why on earth it was leaking. Hurray. Answers to my anger.
I sent him an e-mail back saying thank you and that I appreciated the help.
Silence for a couple of days.
Then, after logging onto my e-mail today, I get this:

Apart from his misuse of ‘ok’, I’m very happy that he’s sending me a replacement. I mean, for real? If my Nike trainers had busted and I hadn’t been given a warranty (which this burner hadn’t come with) then there wouldn’t be a chance in HELL that I would’ve gotten a replacement pair.
But to me it just proves that a little kindness goes a long way. Despite the time delay and difficult navigation, there is absolutely no doubt in my mind that I’ll be going back to get all my essential oil needs satisfied (yeah, that’s right, I have needs).
The moral of the story? A little bit of kindness can go a very long way. You never know who might become your next long-term customer, client or best friend. Sometimes just being kind can really enrich a life. After all, it’s nice to be nice.
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*Dirty mind much?